FAQs
Frequently Asked Questions (FAQs)
1. Where do you ship from?
We ship all orders from our main location in UK
2. Do you ship to the UK?
Yes, we currently ship to the United Kingdom. Standard delivery typically takes 3–4 business days after dispatch.
3. How long does it take to process and ship my order?
We process orders within 1–2 business days. You’ll receive a shipping confirmation email once your order has been dispatched.
4. Is shipping free?
Yes, we offer free standard shipping on all UK orders.
5. How can I track my order?
Once your order is shipped, you'll receive a tracking link by email. You can use this link to follow the progress of your delivery.
6. What is your return policy?
You can return items within 30 days of delivery. We offer free return shipping, no restocking fees, and we accept returns on all eligible items (excluding final sale items).
Read more on our Return & Refund Policy.
7. How do I start a return?
To initiate a return, contact us at Contact@bbqoven.shop or through our Contact Page with your order number and reason for return. We’ll guide you through the next steps.
8. Do you offer exchanges?
Yes, if you would like to exchange an item, please reach out to us within 30 days of receiving your order.
9. What should I do if my item is damaged or defective?
If your order arrives damaged or defective, please contact us immediately at Contact@bbqoven.shop with your order number and a photo of the issue. We’ll make it right.